Terms and conditions

Introduction

Welcome to the website of Al Thuraya Automotive Services – Mero. By using this website, you agree to these Terms and Conditions. If you do not agree, please do not use the website.

The website provides general information about our company, automotive products, services, locations and contact channels.

Unless online purchasing is expressly enabled, submitting an enquiry or quotation request does not constitute a completed purchase or binding sales agreement.

Products, prices and availability

We make reasonable efforts to provide accurate product information. However:

• Images, packaging and specifications may differ from available products.
• Availability depends on stock and location.
• Specifications, prices and promotions may change.
• Product compatibility must be confirmed before purchase or installation.
• Images are provided for illustrative purposes unless otherwise stated.
• Displayed prices may exclude installation, balancing, delivery, taxes or additional services unless expressly stated.

Quotations and requests

The final approved quotation is the one issued through our official communication channels and remains subject to its stated validity, availability and conditions.

Users must provide accurate vehicle and contact information when submitting a request. An enquiry or appointment request is not confirmed until accepted by the company.

Compatibility, safety and service times

Products must comply with the vehicle manufacturer’s specifications. The company may refuse to install a product that is incompatible or may affect safety.

Website content is general information and is not a substitute for technical inspection or the vehicle manufacturer’s instructions.

Service times may vary according to product availability, vehicle condition and workload.

Payment, returns and exchanges

Available payment methods will be communicated when confirming the order or at the branch. Customers must pay the agreed amount before collecting the product or vehicle unless otherwise agreed in writing.

The company will not request bank-card information through unofficial messages. Customers should use only approved company channels.

Returns and exchanges are subject to applicable law and company policy. Installed or used products may not be returnable unless defective or otherwise required by law. Customers should retain the invoice and return the product with its accessories when submitting a request.

Warranty

Warranty periods and conditions vary according to the product, manufacturer or supplier. Warranty claims generally require proof of purchase and product inspection.

The warranty may exclude damage caused by misuse, accidents, incorrect pressure, excessive load, alignment or suspension problems, unauthorised repair, improper installation or normal wear. The final decision is subject to the warranty terms, technical inspection and applicable law.

Prohibited use

Users must not:

• Use the website unlawfully.
• Attempt to access or disrupt protected systems.
• Upload malicious code or send excessive automated requests.
• Impersonate another person or organisation.
• Copy or commercially reuse content without permission.
• Submit false or misleading information.
• The company may restrict access where the website is misused.

Intellectual property and third-party services

Website content, design, graphics, software and Mero branding are owned by or licensed to the company.

Third-party manufacturers’ trademarks remain the property of their respective owners. Their display does not imply an exclusive agency or partnership unless expressly stated.

The website may contain links to services such as WhatsApp, maps and social media platforms. These services are governed by their providers’ own terms and policies.

Disclaimer and updates

We make reasonable efforts to maintain an accurate and secure website but do not guarantee uninterrupted availability or the complete absence of errors.

To the extent permitted by law, the company is not responsible for indirect losses caused by improper reliance on website information or temporary website unavailability. Nothing in these terms excludes liability that cannot legally be excluded.

Personal information is processed according to our published Privacy Policy, which forms part of these Terms and Conditions.

We may update these terms when necessary. The updated version and revision date will be published on this page. Continued use after an update means acceptance of the revised terms.

Governing law and contact

These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia. Disputes are subject to the jurisdiction of the competent Saudi authorities and courts, without prejudice to statutory consumer rights.

For questions about these terms, please contact us:

• Company: Al Thuraya Automotive Services – Mero
• Website: thurayatires.com
• Email: [email protected]
• Telephone/WhatsApp: 0503598885
• Address: Auto Park Complex, Al Amal District, Prince Fahd bin Ibrahim Al Saud Street, Al Malaz, Riyadh 12644, Saudi Arabia.