Privacy policy

Introduction

Al Thuraya Automotive Services – Mero respects your privacy and is committed to protecting the personal information collected when you visit our website or contact us.

Information you provide

We may collect information you voluntarily provide, including:

• Name.
• Telephone or WhatsApp number.
• Email address.
• City or approximate location.
• Vehicle or requested-product details.
• Messages submitted through contact forms.
• Other information you provide when requesting a service or quotation.

Technical information

We may also collect technical information automatically, including:

• IP address.
• Browser, device and operating-system information.
• Visited pages and browsing duration.
• Referral source and website interactions.

How we use information

We use this information to:

• Respond to enquiries and quotation requests.
• Provide information about tyres, batteries, oils and automotive services.
• Communicate through telephone, email or WhatsApp.
• Improve our website, services and customer experience.
• Analyse website traffic and performance.
• Protect the website and prevent misuse.
• Comply with applicable legal requirements.

Legal basis for processing

We process personal information with your consent, to respond to your request or provide a service, for legitimate business purposes such as improving and securing the website, or to meet applicable legal obligations.

Cookies

The website may use cookies and similar technologies to improve performance, remember preferences and understand how visitors use the website.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functions.

External services and sharing

The website may use external services, including:

• Google Analytics or similar analytics services.
• Google Maps or Mapbox.
• WhatsApp.
• Hosting and website-security providers.

Disclosure of information

These providers may process information according to their own privacy policies. We do not sell customers’ personal information.

We may share necessary information with service providers that help us operate the website or fulfil customer requests. They may use the information only for the specified purpose.

We may also disclose information when required by applicable law or a competent authority.

Security and retention

We use reasonable technical and organisational safeguards to protect information against unauthorised access, loss, alteration or disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfil its original purpose or meet applicable legal and accounting requirements. It will then be deleted or anonymised where appropriate.

Your rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information where legally permitted.
• Withdraw your consent.
• Object to certain processing activities.
• Receive a copy of your information where applicable.

Children, external links and updates

The website is not intended to knowingly collect personal information from children. If we discover that a child’s information has been collected without appropriate parental consent, we will take reasonable steps to delete it.

Our website may contain links to external websites or services. We are not responsible for their content or privacy practices.

We may update this Privacy Policy when our services or applicable requirements change. The latest revision date will appear at the top of this page.

Privacy contact

For privacy questions or to exercise your rights, please contact us:

• Company: Al Thuraya Automotive Services – Mero
• Email: [email protected]
• Telephone/WhatsApp: 0503598885
• Address: Auto Park Complex, Al Amal District, Prince Fahd bin Ibrahim Al Saud Street, Al Malaz, Riyadh 12644, Saudi Arabia.